Customer Support Supervisor

Job Function:

Customer Service

Location:

US, IL, Bolingbrook

Innovating since 1905, G&W Electric has grown into a global leader in engineered electrical power grid solutions. Working with us means joining a worldwide team of passionate manufacturing professionals striving to continually improve the technologies the world depends on to deliver safe, reliable electricity. Our culture is focused on employee success, so we foster an entrepreneurial environment that encourages everyone to thrive.

Supervisory Responsibilities:

Responsible for day-to-day performance of a group ~ 6 + employees. Guides/monitors group toward its goals ensures employee’s productivity, resolve problems, has authority to change work roles and work distribution. Responsible for genuine input regarding Human Resources matters of significance e.g. participates in selection of new employees, provides meaningful input to performance appraisals, disciplinary actions, terminations etc.

Primary/Essential Responsibilities:

• Gatekeeper for escalations to the Project Manager.
• Partner with Finance, Operations, and Sales to resolve issues that arise during order life cycle.
• Support Customer Service Representative and Order Entry Teams.
• Gathering data, analyzing, and reporting departmental metrics. This role is responsible for making corrective action and procedural recommendations to upper-level management.

Required Qualifications:

• Bachelor’s degree preferred, or relevant equivalent experience
• Must have excellent organizational skills, strong attention to detail and ability to multitask
• Continuous improvement and change management mindset
• Timely and effective communication skills
• Microsoft Suite knowledge required (Outlook, Word, intermediate level Excel)
• Documented ability to resolve issues independently

Preferred Qualifications:

• Working knowledge and experience of JD Edwards software
• Prior supervisory/leadership experience
• Technical aptitude
• Previous experience within the power industry

Why join us? G&W enjoys a long reputation for product quality, innovation and world-class customer service to the power industry. We have established this reputation by believing that our greatest asset is our employees. We owe our success to the initiative and talents of highly skilled individuals within our team-based organization. Our goal is to set the standard for customer satisfaction by ensuring a superior level of service, performance and innovation. As a global organization and industry leader, we are committed to cultivating an engaging work environment that embraces our core values and develops our talent. Our continuous focus on growth and innovation means that you become part of a company that provides challenging opportunities, rewards excellence and combines your individual expertise to achieve a higher level of shared success. Together, we light the world!

G&W Electric is proud to be an Equal Opportunity Employer. All employees and applicants will receive consideration for employment without regard to age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

VEVRAA Federal Contractor