Customer Support Representative
- Job Function:
- Customer Service
- Location:
- US, IL, Bolingbrook
Innovating since 1905, G&W Electric has grown into a global leader in engineered electrical power grid solutions. Working with us means joining a worldwide team of passionate manufacturing professionals striving to continually improve the technologies the world depends on to deliver safe, reliable electricity. Our culture is focused on employee success, so we foster an entrepreneurial environment that encourages everyone to thrive.
Customer Support Representative
Primary/Essential Responsibilities:
- Independently resolve incoming matters (up to and including in-process orders) within region to which assigned and escalating to Project Manager based on escalation criteria or supervisor/ manager approval
- Provides timely and effective communication to G&W Electric representatives, external customers, and internal customers
- Processing change orders
- Complete all departmental filing in appropriate G&W Electric systems (i.e., orders correspondence, contracts)
- Provide a high level of customer service by working closely with internal departments (such as Production, Planning, Order Entry, and Shipping) to ensure our customers’ needs are being met
- Utilize G&W CRM and other systems platforms for status updates
- Assist with process mapping and training needed
- Other job duties as assigned
Required Qualifications:
- High School Diploma required
- A minimum of 3 years customer service or related experience
- Basic technical aptitude to understand G&W Electric’s products
- Clear and effective communication skills
- Must have excellent organizational skills, strong attention to detail, and ability to multitask
- Microsoft Suite knowledge required (Outlook, Word, beginner/intermediate level Excel)
Preferred Qualifications:
- JDE/ Salesforce experience preferred
Why join us? G&W enjoys a long reputation for product quality, innovation and world-class customer service to the power industry. We have established this reputation by believing that our greatest asset is our employees. We owe our success to the initiative and talents of highly skilled individuals within our team-based organization. Our goal is to set the standard for customer satisfaction by ensuring a superior level of service, performance and innovation. As a global organization and industry leader, we are committed to cultivating an engaging work environment that embraces our core values and develops our talent. Our continuous focus on growth and innovation means that you become part of a company that provides challenging opportunities, rewards excellence and combines your individual expertise to achieve a higher level of shared success. Together, we light the world!
G&W Electric is proud to be an Equal Opportunity Employer. All employees and applicants will receive consideration for employment without regard to age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.
VEVRAA Federal Contractor
